HP Envy x360 hinge broken

[thmthm]

 

Hi.

Today when I opened my laptop, I was greeted with crunchy sounds and discovered that the left hinge had broken and popped out, and caused some cracks in the bottom left of the screen.

I've been unable to contact HP support as when I try to use the Service Assistant I'm told that warranty information can't be checked. I want to be able to get this repaired as this seems to be a common issue amongst HP Envy x360 owners and seems to be a manufacturing defect.

Thank you.

[Anand_Andy]

Hi @thmthm,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP ENVY X360 Laptop - 13-Ay0504sa . Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[thmthm]

Hiya,

I'm not able to contact the repair team with those steps unfortunately. There isn't any phone number included and only links me to the Virtual Agent that can't help me due to issues with finding warranty info.

I'm happy to pay but I'd just like to be able to get in contact with whoever I need to so I can get the process started. Any internet based options would be ideal but a phone number would also be helpful.

Thanks.