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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP Envy x360 hinge broken

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03-16-2023 01:33 AM
Similar to many people on the internet and on these community posts, my HP Envy's hinge has also decided to break. Was using it the same day and was completely fine. Luckily, I was fortunate enough that my screen did not crack like others before me. For such a common problem it seems like HP doesn't care about it. There should at least be some sort of compensation for it like free repairs, a direct link to parts and how to fix it, or something along the lines of that. I'd like some sort of solution that fixes this issue as I really like this laptop. Preferably not costing nearly the same as the laptop itself.
03-17-2023 07:17 AM
Hi @BrianNgo46
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community
Nal_NR-Moderator
I am an HP Employee