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‎02-24-2021 12:23 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Since I purchased my new Envy x360 it has been in the service center multiple times and the same problems continue. Cheap defective keyboards and screens that burn-in after a few months of use.  This is a cheaply built unit and it's broken again with only 1.5 years of use. 

4 people had the same question
3 REPLIES 3

‎02-27-2021 05:39 AM

HP Recommended

@Unhappy10000

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎02-27-2021 09:53 AM

HP Recommended

Keep in mind that the replacement keyboard I require is out of stock at HP with no estimated date for having them back in stock.  I have had to order one from a third party.  I have been without a work-from-home computer for 6 days and counting,  I'm not able to provide for my family as a result.  I spent $1200 on this Envy x360  from the HP online store to ensure this wouldn't happen. As it stands I now have spent $1600 on this laptop and it's broken.   

2 people found this reply helpful
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‎03-02-2021 04:50 AM

HP Recommended

Thank you for the details

 

I have escalated your case and a case manager will reach out to you soon

 

Thank you

 

 

KrazyToad
I Am An HP Employee

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