HP Envy x360 laptop is out of power and will not charge

[RLHaefele]

My HP Envy x360 laptop is out of power and will not charge.  The small light near the charging port does not come on.  I have had it plugged in all night and it is completely out of power.  Thanks in advance for your help.

[praveenbv]

Hi@RLHaefele, Welcome to the HP Support Community!

I understand that you have an HP ENVY Notebook 15-and the battery not charging,

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

• Open the device manager. 
• Expand "Batteries". Right-click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
• Close the device manager. Restart the laptop.
• The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to the battery draining out. 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

I sincerely hope this fixes the issue. Keep me posted. 

[RLHaefele]

Thank you for your response.  I am not able to complete the steps you outlined because:

1. my laptop has zero charge in the battery

2. I am not able to remove the battery from the laptop without taking the laptop apart.  It is a solid state machine.

Thank you.

[praveenbv]

@RLHaefele,

I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

Have a great day!  

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