HP Envy x360 overheating when plugged in to charger even when shut down.

[DST1943]

HP Envy x360 laptop which I purchased new in March 2021.  When I returned from 3 day Thanksgiving holiday the laptop which had been shut down would not turn on and was hot.  The surface temperature measured with an infrared thermometer was 90-95 F and the ambient air temp 69 Ft.  I turned on the fan on the cooling rack the laptop was placed on, and after a couple of hours the temperature dropped to 75 F - 79 F and it went on and stayed on until I shut it down about 6 hours later. I also turned off the cooling rack fan.  The next morning the laptop was hot and would not start up  again.  Also I noticed the battery was at 1% and it was fully charged when I shut it down the night before. This time I removed the power cord let the laptop cool down with the cooling rack fan and within an hour the temperature drop and the laptop started.  2.5 hours later the laptop was fully charged.   Tonight I will remove the charge cord, shut down the laptop and see if it holds it charge.  Any experience or suggestions regarding this problem???          

[Anand_Andy]

Hi @DST1943,

Welcome to the HP Support Community

I understand you are facing a performance issue with your HP ENVY X360 Laptop - 15-Ds1083cl. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, & Chipset drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.

• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them
• Also, open HP Support assistant on your PC and run the Performance tune-up check.

If the issue still persists, then please follow the steps mentioned in the below documents:

• HP Notebook PCs - Reduce heat inside the laptop to prevent overheating in Windows
• HP Notebook PCs - Using HP Cool Control to reduce heat
  
   

I hope this helps! Keep me posted. 

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