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‎10-01-2020 05:40 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

I just got my laptop for school and I noticed that when I was just web browsing, my cpu temp was reaching 65-70 celcius. I just have it on my desk but it is hot to the touch. CPU usage is at 15%. I turned on comfort mode (which increases fan speed and decreases cpu speed) and it is still hot but only around 50 degrees. After I lifted it off my desk for a bit it was down to 45. I am a bit concerned about this but I want to know if this is normal?

Specs: 

HP Envy x360 15M-EE0013HP

Ryzen 5 4500U

8GB RAM

2 people had the same question
1 REPLY 1

‎10-04-2020 12:27 PM

HP Recommended

@beanmachine

 

I reviewed your post and I understand that the computer is overheating.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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