• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-30-2022 04:36 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy x360  with a 1Tb HDD w/ 8Gb memory and the HDD shows running at 100%, almost continuously through Task Manager. I'm thinking of upgrading the HDD to an SSD to spped things up, so I opened it up to take a look at things. I saw on the MoBo that there is a slot for an M2SSD. Will this laptop work with one of those. I thinking it will probably need a BIOS update of some sort, but I don't know for sure.  Wondering if the M2 will work (which should be faster than an SSD) AND what are some tricks to speed things up (BTW, the HDD is only using about 250Gb from a 1Tb drive)

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2022 12:13 PM

HP Recommended

On the BIOS updates, just install the latest. It will have the previous updates included.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎03-31-2022 08:50 AM

HP Recommended

I suggest that you power on your notebook and immediately tap the F1 key to invoke the system information dialogue.

 

In the list you will see the product name and ProdID or Product number. 

 

No one here can provide you with accurate answers if you do not correctly identify your HP notebook.

 

We are here to help you, but you have no idea as to how frustrating it is to us  to realize that people think we can read their minds and magically know exactly which product they own. We really can't.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-31-2022 10:42 AM

HP Recommended

Erico, You are right. I didn't think to be very specific, my bad. Attached is a screen shot of the system information you requested. I think my original note said there was 8Gb of Ram, but it's actually 16Gb. Any way thank you for whatever help you're able to provide.unnamed.jpg

Was this reply helpful? Yes No

‎03-31-2022 10:52 AM - edited ‎03-31-2022 10:57 AM

HP Recommended

Thanks. That is much better. Good thing I saw it before the Mods yanked the image away because it showed the serial number.

You own an ENVY x360 15m-bp011dx notebook. with product number  1KS72UA.

https://support.hp.com/us-en/product/hp-envy-15-bp000-x360-convertible-pc/15551145/model/16748357/do...

Support Portal

https://support.hp.com/us-en/product/hp-envy-15-bp000-x360-convertible-pc/15551145/model/16748357/pr...

Maintenance & Service guide

http://h10032.www1.hp.com/ctg/Manual/c05527167.pdf

 

What a world of information we can find when we have the notebook identified.

 

To the best of my recollection 16 GB is going to be as good as it gets in terms of RAM upgrade. Unfortunately, your notebook's processor is a 7th Gen unit. If it were an 8th Gen unit, it would be 32 GB.

 

As far as upgrading to an M.2 SSD, Crucial memory states that it will have support for a PCIe NVMe Gen 4 M.2 SSD with up to 2TB in storage capacity.

https://www.crucial.com/compatible-upgrade-for/hp---compaq/envy-x360-15m-bp011dx

 

You could also replace the legacy hard dish with an upgrade of a 2.5" 3D NAND SATA 2.5" Internal SSD.

 

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-31-2022 12:12 PM

HP Recommended

Erico, Thank You so much! I will start going thru the links carefully later today. I did briefly look at the drivers section and it shows 2 updates for the BIOS. Do I need to install both or just the latest?

 

Was this reply helpful? Yes No

‎03-31-2022 12:13 PM

HP Recommended

On the BIOS updates, just install the latest. It will have the previous updates included.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-31-2022 12:47 PM

HP Recommended

Thank You, Thank You, Thank You! Your replies were quick, to the point, and I'm excited to get started with these updates!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.