HP Envy x360 screen come apart at the hinge

[PascalKiyoshi]

Good Evening HP,

I have HP ENVY x360 in my possession, bought in May 2021 so the laptop has just over two years of normal domestic use and the screen just came apart at the right corner when I was trying to close it today.

I find it very strange and frustrating given the age of the laptop. Can you please identify an appropriate solution to this issue. This laptop is coming short of the satisfactory quality I was expecting and it is definitely not fit for purpose.

I find this issue highly unacceptable for the age of the laptop and its normal daily use.

Best regards,

PK

[A_Gayathri]

Hi @PascalKiyoshi, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with the HP ENVY X360 Convertible Laptop PC 15m-Ed1023dx as the hinges issue and display edge are opening need to set up a repair 

I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

[PascalKiyoshi]

This is not helpful at all. Waited half a day on WhatsUp until someone was willing enough to respond to my query. Offered me two solutions I would have to pay from my own pocket despite the fact that the laptop is substandard quality to what was advertised. Now I have to wait days for you to respond with a repair quote...This is a really bad joke!!! On top of which everything else my laptop stopped charging so I have just lost access to my documents...You already have a case in the US for the same issue HP so stand up to your promises of a great quality of product and service..so far your service has been the same as the quality of the laptop: overhyped and substandard...