HP Envy x360 screen popped out

[LD40]

I'm having the same problem as some others I have seen on the forum.  The top right corner of the screen on my Envy x360 keeps popping out.  I'm now afraid to use it in tablet mode or even close the laptop in case it pops out more or ends up cracking.  I've only had it for around a month.  How do I go about getting this fixed?

[anonj]

Hello,

     If this is a new pc, it should still be under warranty. You can try contacting HP Customer Service number and see if you will get help from there. The other option is to take it back to the store where you bought it. Make sure you have the receipt of purchase. If you bought this pc online, I would suggest getting in contact with the seller. Also to consider, if bought online, did your pc come with a warranty from the buyer separate from the manufacturers' warranty?

I personally had an extended warranty from the seller I bought my pc from online (not HP) in 2018. Late last year my screen was popping out like really bad and I was able to send it to them and have it fixed....

If you have no warranty, you could contact also HP parts replacement and buy a replacement screen and have it installed professionally if you are not able to do it yourself.... 

Hope this helps. Good luck!

[praveenbv]

Hi@LD40,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution