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HP Recommended
HP ENVY x360 Convertible 13-ag0xxx
Microsoft Windows 10 (64-bit)

I have a simmilar question to this one:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Extremely-Loud-Sq....

I purchase this notebook on 2018 and I had to change its battery at the end of 2020 (no guarranty by that time).

Since before this change, and still now with the new battery, I find a very odd noise like the one described by the post indicated earlier when my battery hits full charge. It seems to be something like a pinhole in a bag that starts to expell air.

I want to know if this is usual or is a problem that I should care about, and if possible, how to fix it?

 

Thanks

 

1 REPLY 1
HP Recommended

Hi@mariano_real,

 

Welcome to the HP Support Community.Apologies for all the inconvenience. Request you to follow the below troubleshooting steps

 

I have a few steps listed below that should help you resolve this concern: 

 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to the battery draining out. 

 

   

Additional help can be found in the below articles: 

 

  

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

  

 

Battery Indicator Light Turns On and Off While Battery is Charging 

   

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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