• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-22-2024 10:26 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 11

I initially suspected that the issue with my device was related to the battery, so I replaced it with the same model to ensure compatibility. However, the problem persists, and I have ruled out the power supply and the adapter as potential causes. Before replacing the battery, the device would not power on at all, even during charging. After the battery replacement, the LED next to the charging port illuminates when connected, but it remains steady without blinking. When I press the power button, the white LED on it lights up for a few seconds before turning off, indicating that the laptop does not fully power on, regardless of whether I hold the button down or keep it plugged into the charger. I am concerned that the issue may be more complex than I initially thought.

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.