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‎12-22-2024 10:26 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 11

I initially suspected that the issue with my device was related to the battery, so I replaced it with the same model to ensure compatibility. However, the problem persists, and I have ruled out the power supply and the adapter as potential causes. Before replacing the battery, the device would not power on at all, even during charging. After the battery replacement, the LED next to the charging port illuminates when connected, but it remains steady without blinking. When I press the power button, the white LED on it lights up for a few seconds before turning off, indicating that the laptop does not fully power on, regardless of whether I hold the button down or keep it plugged into the charger. I am concerned that the issue may be more complex than I initially thought.

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