• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-06-2024 05:49 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I recently got an HP Essential Docking station (USB-C G5, P/N 72C71AA#ABA) from my company (HPE) for my home office since I received a new laptop. The problem is that is seems the USB ports go inactive at random times.  My keyboard and mouse are plugged into those slots and they stop working.  Not an issue for the monitor or connection to internet (only other things plugged into it).  its happened 3 times today.  the fix so far is to unplug the docking station and plug back in--then they work again.  easy fix but very annoying--especially since when it comes back on all my windows default to my laptop screen and I have to manually drag them back to my larger screen.   Not sure what triggers it.  No other major changes to SW. I am having headset issues as well, but doubt that is related...

 

Category:
2 REPLIES 2

‎05-06-2024 06:27 PM

HP Recommended

@Cjhansen3 

 

What is your NEW computer ? Sounds like it is NOT compatible with the dock. Do you work for HPE ? It department should be able to fix that for you.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-07-2024 09:19 AM

HP Recommended

My new computer is HP Z Book. are you suggesting an HP docking station doesn't work with an HP computer?  I think not.  it works 99% of the time--with these random points when the ports suddenly stop working. I've noticed it seems to be when I finish a call.  strange, right?  I can go to our IT as well, but I figured the manufacturer would be best able to help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.