HP Extended Warranty -- I cannot find a record. I have the HP Order number.

[Waltbx]

I purchased, directly from HP, an extended warranty on October 07, 2020.  I believe part of the sales pitch was that if the plan was not used, a portion of the amount paid, or all of it, would be returned. If I am correct, I want to claim that. I've spent over an hour trying to find the details of what HP sold me. I have a copy of the HP email with the purchase order number, the item purchased, amount paid, etc. But nothing on what was covered nor the term. I cannot find anything at my HP online account, except for my personal info. 

HP 3 year Pickup and Return
Support w/Accidental Damage
Protection HP 15 17 / Pav 10 NB
U9ED6A

[Sneha_01]

Hi @Waltbx,

Welcome to the HP Support Community

I understand you are facing an issue with the Carepack refund. Not to worry I will help you to get a resolution to resolve the issue. 

If no service event occurs after the purchase date of the Care Pack, you are allowed to claim a rebate for the price of your Care Pack. Please refer to your Risk-Free rebate form at the time of purchase as the program dates and conditions may have changed.

I have shared a link, I hope this helps:  https://www.hp.com/us-en/shop/cv/risk-free-care-pack

Keep me posted on further assistance.

 Hope that helps!  

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Have a great day ahead!

Rachel571 

HP Support