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HP Recommended
HP 255 G5 Notebook
Microsoft Windows 10 (64-bit)

We bought 30 - HP G5 255 laptops a few years ago for our company. When they arrived, we ran diagnostics, deployed the ones that were needed and put the rest on the shelf. I revisted said shelf today and discovered 6 of the batteries show 0% and Windows says it is not charging. I ran the HP PC Hardware Diagnostics and it always fails on the battery test. Here are the results from one of the batteries:

 

Battery Check: Primary - Unknown (49)

Primary: Logic State - Not Available (49), Charge State - Not Available

Failure ID: 9LU6W1-84K99E-XD7X7G-C09H03
PRODUCT ID: Y1V07UT#ABA

 

Battery Details:

Charge Capacity: 100%

Warranty Type: 1

Cycle Count: 1

Manufacturer: 131-22-6E

Battery Age: 886 days

Serial Number: 32973 05/26/2016

Temperature: 31 C

Design Capacity: 2850 mAh

Full Charge Capacity: 2867 mAh

Remaining Capacity: 0 mAh (0%)

Current: 0 mA

AC Power: Yes

Battery Status: Unknown (49)

Logic State: Not Available (49)

Charge State: Not Available

FAILURE ID: 9LU6W1-84K99E-XD7X7G-C09H03

Terminal Voltage: 5388 mV

Design Voltage: 14600 mV

Cell Voltage 1: 1441 mV

Cell Voltage 2: 1235 mV

Cell Voltage 3: 1366 mV

Cell Voltage 4: 1344 mV

CT Number: 6FRQC03TZ28ABB

 

Am I going to have to buy 6 new batteries or is there something I can do to get them working again? I left one of them plugged in all weekend and it did not change. Thanks for your help!

 

Stan

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The batteries died on the shelf so yes they will need to be replaced. 

View solution in original post

2 REPLIES 2
HP Recommended

The batteries died on the shelf so yes they will need to be replaced. 

HP Recommended

Not what I wanted to hear but figured that would be the answer especailly since the warranty period has passed. Thanks.

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