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- HP G5 255 - Multiple battery failures

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10-29-2018 01:19 PM
We bought 30 - HP G5 255 laptops a few years ago for our company. When they arrived, we ran diagnostics, deployed the ones that were needed and put the rest on the shelf. I revisted said shelf today and discovered 6 of the batteries show 0% and Windows says it is not charging. I ran the HP PC Hardware Diagnostics and it always fails on the battery test. Here are the results from one of the batteries:
Battery Check: Primary - Unknown (49)
Primary: Logic State - Not Available (49), Charge State - Not Available
Failure ID: 9LU6W1-84K99E-XD7X7G-C09H03
PRODUCT ID: Y1V07UT#ABA
Battery Details:
Charge Capacity: 100%
Warranty Type: 1
Cycle Count: 1
Manufacturer: 131-22-6E
Battery Age: 886 days
Serial Number: 32973 05/26/2016
Temperature: 31 C
Design Capacity: 2850 mAh
Full Charge Capacity: 2867 mAh
Remaining Capacity: 0 mAh (0%)
Current: 0 mA
AC Power: Yes
Battery Status: Unknown (49)
Logic State: Not Available (49)
Charge State: Not Available
FAILURE ID: 9LU6W1-84K99E-XD7X7G-C09H03
Terminal Voltage: 5388 mV
Design Voltage: 14600 mV
Cell Voltage 1: 1441 mV
Cell Voltage 2: 1235 mV
Cell Voltage 3: 1366 mV
Cell Voltage 4: 1344 mV
CT Number: 6FRQC03TZ28ABB
Am I going to have to buy 6 new batteries or is there something I can do to get them working again? I left one of them plugged in all weekend and it did not change. Thanks for your help!
Stan
Solved! Go to Solution.
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