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- HP G61 Not Turning On

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01-24-2019 10:49 PM
Hi. I have a HP G61-300CA (AMD) that no longer wants to power on. When I plug in the AC adapter, the light by the port turns on and the charging light (lightning bolt) flashes continuously. When I press the power button, it flashes on for a second and turns off. I tried removing the battery and the lightning bolt light turns off but I have the same issue. I also tried holding the power button for 30 seconds with no power source to reset the power and it didn't work. I also tried turning it on with only the battery and I don't even get the power light flash. And I also tried another HP AC adapter and still have the same problem. Any other ideas? Thanks in advance.
01-28-2019 10:43 AM
Thank you for posting on the HP Support Community.
I understand you are in need of support,
Let's perform a power drain following steps from the link: Click here
If the issue persists it would indicate a hardware issue, I would recommend you to contact our Phone Support
HP Support can be reached by clicking on the following link:
- Click on this link – www.hp.com/contacthp/
- Select the product type.
- Enter the serial number of your device or select let HP detect your product option.
- Select the country from the drop-down.
- You should see the HP phone support number or Chat option listed.
- Please feel free to contact us here anytime you need any further assistance.
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