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02-25-2019
03:56 PM
- last edited on
02-25-2019
04:01 PM
by
Cheron-Z
I'm having the same problem.. Tried uninstalling the said drivers but it's asking for restart. However when the laptop boots to desktop the drivers were installed again. The hell. It's annoying. This is an old laptop , I've purchased new battery..
02-27-2019 11:13 AM
Thank you for posting on the HP Support Community.
I appreciate your efforts to try and resolve the issue. I have a few troubleshooting steps we could try to fix the issue:
Let's perform Windows Update and HP Support Assistant:
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon
.
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install. This should take care of the issue.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee