Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-08-2021 09:04 AM - edited ‎04-08-2021 09:05 AM

HP Recommended
Product: HP G62 -b99SL
Operating System: Microsoft Windows 10 (64-bit)

I tried to update the Windows 7 operating system to Windows 10, but I was unable to find specific drivers for windows 10. Despite trying all the ways, the wireless and network card never worked, and so in the end, I was forced to downgrade to windows 7 again. Also tried with hp support agent but to no avail ,Network card recognized but not working on windows 10 Could any of you give me directions? Wireless and network cards work perfectly on windows 7 

3 REPLIES 3

‎04-08-2021 09:15 AM

HP Recommended

Hi:

 

Your notebook is not supported by HP for W10 since it was made prior to August of 2013.

 

There are no W10 drivers available.

 

The wifi card your notebook has must not be supported for W10 or the drivers would have installed automatically and the wifi would have worked.

 

There should be W10 ethernet driver though...

 

Download, unzip and run the setup application from the W10 driver from the link below...

 

Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK

 

For the wifi, you will have to use a USB wifi adapter since your notebook has a BIOS whitelist and the internal card is the only one that will work.

Was this reply helpful? Yes No

‎04-08-2021 10:12 AM

HP Recommended

Hi,

thanks for the answer and the driver report, but unfortunately I don't have a fixed ethernet line, because I connect only in tethering mode. I believe that at this point I will use a wireless adapter, as you advise me and i will reinstall windows 10 

Was this reply helpful? Yes No

‎04-08-2021 10:49 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Recommendations
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.