• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-11-2020 02:29 AM - last edited on ‎10-11-2020 06:43 AM by Retired

HP Recommended
Product: HP ENVY touchsmart 15 Notebook PC [Personal Information Removed]
Operating System: Microsoft Windows 10 (64-bit)

LaptopLaptoppotential chargerpotential chargerBatteryBatteryCan I use a HP HSTNN-LA40 Charger (741727-001) 19.5V - 2.31A to power a HP ENVY touchsmart 15 Notebook PC [Personal Information Removed](input 19.5V - 3.33A)

1 REPLY 1

‎10-13-2020 08:04 PM

HP Recommended

@MKrooon, Welcome to HP Support Community!

 

Find below the supported Ac adapters to charge the laptop's battery-

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.