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‎11-11-2023 02:38 PM

HP Recommended

I'm getting the warning HP Hotkey support when I try using hotkeys. .I've tried rolling back the latest update and downloading a Hotkey driver but no luck.  

Anyone have any ideas?

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-12-2023 11:31 AM

HP Recommended

On your laptop's Driver download portal web page  there is an HP Hotkey support driver that may resolve the issue.

 

I stated the word may because your laptop was not supported for Windows 11 by HP.

 

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98968.exe


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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5 REPLIES 5

‎11-11-2023 03:29 PM

HP Recommended

There is an HP softpaq  at your laptop's Software & Driver download web portal that when installed should resolve that issue.

 

Since you have not identified your laptop with the HP Product number or SKU, I am unable to assist you with that.

 

When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.


When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.


The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-12-2023 02:14 AM

HP Recommended

Thank you Erico for your offer of help  
I've found the information you mentioned. it's 6KX36UP#ABU

 

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‎11-12-2023 11:31 AM

HP Recommended

On your laptop's Driver download portal web page  there is an HP Hotkey support driver that may resolve the issue.

 

I stated the word may because your laptop was not supported for Windows 11 by HP.

 

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98968.exe


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
Was this reply helpful? Yes No

‎11-13-2023 10:51 AM

HP Recommended

Thank you kindly Erico.  I'm thrilled that you've fixed this for me.  

👌

My first time using this service .. definitely will use it again.  

 

Thank you, thank you

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‎11-14-2023 08:45 AM

HP Recommended

@Chatterbid 

You're very welcome.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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