HP Hotkey UWP Service

[jrose9]

High CPU Utilization

[Raj_05]

Hi @jrose9,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are some steps you can take to troubleshoot and resolve this issue.

Update or Reinstall the HP Hotkey UWP Service

• Update: Check the HP support website for any updates to the HP System Event Utility. Updating might fix bugs that cause high CPU usage.
• Reinstall: If no update is available, try uninstalling and then reinstalling the utility.
  • Uninstall: Go to Control Panel > Programs > Programs and Features, find HP System Event Utility, and uninstall it.
  • Reinstall: Download the latest version from the HP support website and install it.

Disable the HP Hotkey UWP Service

If you don't use the special function keys often, you can disable the service:

• Press Win + R, type services.msc, and press Enter.
• Find HP Hotkey UWP Service in the list.
• Right-click on it, select Properties, and change the Startup type to Disabled.
• Click Stop to stop the service immediately, then click OK.

Adjust Power Settings

Sometimes, adjusting your power settings can help reduce CPU usage:

• Go to Control Panel > Power Options.
• Select High performance or create a custom power plan to ensure that the CPU is not being throttled incorrectly.

Check for System Updates

Ensure your operating system is up to date:

• Go to Settings > Update & Security > Windows Update and check for updates.

Scan for Malware

High CPU usage can also be caused by malware masquerading as legitimate processes. Perform a full system scan using Windows Defender or any reputable third-party antivirus software.

Monitor and End Task

If the issue persists, you can manually end the HP Hotkey UWP Service process when it's consuming too much CPU:

• Press Ctrl + Shift + Esc to open the Task Manager.
• Look for HP Hotkey UWP Service under the Processes tab.
• Right-click and select End task.

Check for System Event Log Issues

Sometimes, issues in the Event Viewer can indicate underlying problems:

• Press Win + X and select Event Viewer.
• Check the Windows Logs (especially the Application and System logs) for any errors related to the HP Hotkey UWP Service.

By following these steps, you should be able to identify and resolve the high CPU utilization issue caused by the HP Hotkey UWP Service.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support