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‎03-19-2024 03:25 PM - edited ‎03-19-2024 03:27 PM

HP Recommended
Product: HP EliteBook 8440p Notebook PC (ENERGY STAR)

Hello,

 

About a month ago I've encountered a very strange problem with my laptop. The microphone stops recording any sound whenever I put the laptop to sleep and wake it up. It won't work for an extended period of time, and sometimes it'll just suddenly start working again. The sound driver is installed correctly. I've reinstalled Windows Vista, Windows 7, and Windows 10 on this laptop and all three operating systems exhibit the same problem, so it doesn't appear to be a compatibility problem. Even weirder is the fact that the microphone itself clearly works because it works occasionally. Is there a way to fix this?

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5 REPLIES 5

‎03-19-2024 06:00 PM

HP Recommended

@0wenli 

 

Please try the following driver for Windows 8/10

 

         https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
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‎03-20-2024 06:52 PM

HP Recommended

---------------------------
Configuring IDT Audio Driver and Applications
---------------------------
The hardware detected is not supported by this IDT software package. The install will be aborted.
---------------------------
OK
---------------------------

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‎04-30-2024 04:22 PM

HP Recommended

Problem still isn't solved but ok.

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‎05-03-2024 06:24 AM

HP Recommended

Hello? Can someone tell me what the problem is?

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‎05-07-2024 06:27 PM

HP Recommended

Bump

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