HP LAPTOP 12C HID DEVICE CANNOT START INVALID DESCRIPTOR AND TOUCHPAD NOT WORKING

[RICFOWLER]

My laptop touchpad is not working , in device manager i have under HID devices 12c hid device cannot start invalid descriptor , I have tried uninstalling and reinstalling and manually inputting a touchpad driver , i have updated the firmware and all other drivers , everything works normal except the touchpad , i currently  have an external wireless mouse attached and it works. I have researched this issue and tried all the fixes i found none have helped , i have even replaced the top cover that includes the keyboard and touchpad thinking the touchpad had failed but i have the same issue with a new touchpad any help is greatly appreciated. Thank you  

[Echo_Lake]

@RICFOWLER

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your HP notebook touchpad is not working correctly even after replacing the hardware. I appreciate your efforts to try and resolve the issue. 

The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.