HP LAPTOP 15 DW2025CL: Battery (3-cell, 41 Wh Li-ion) no longer works/ store or website to buy it

[MojoM1]

FAMILY OF SYSTEMS	HP NOTEBOOK
NAME OF PRODUCT	HP LAPTOP 15 DW2025CL
CPU TYPE	Ice Lake , Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz, 1190 MHz, 4 cœur(s), 8 processeur(s) logique(s)
MOTHERBOARD	85F3
BIOS MODE	UEFI
RAM	DDR4 - 2666 (1333 Mhz)
RAM BRAND	Kingston / Micron technology HP26D45958ME-8
GRAPHICS CARD	Intel UHD Graphics HP
BATTERY	3-cell, 41 Wh Li-ion

Hello everyone,

I have an HP laptop named "15 DW2025CL" and my "3-cell, 41 Wh Li-ion" battery is no longer working.
I don't know where to go to get one.
I currently live in France, does anyone know of a website that sells the battery mentioned above, both new and original.

Thank you in advance.

MojoM

[Rainbow23 · Accepted solution]

Hi @MojoM1,

Welcome to HP Support Community. 
 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MojoM1]

Hi Rainbow23,

Thank you for your help. It helped me find a solution and I want to share it with the community.

I learned something essential for every laptop or desktop:

• Go to the manufacturer's website and look for the "Care and Maintenance Guide" or its equivalent.
• Consult the "Authorized Service Provider Disassembly and Parts Replacement Procedures" section or its equivalent.
• Look for the spare part number and use this information to find a retailer specializing in computer equipment. These sites will ask you for this number to find the corresponding item.

In my case, I was looking for a battery for my HP LAPTOP 15 DW2025CL laptop, and the spare part number was L11119-855. I was recommended the 1001piles website, where I was able to find the battery I needed.

I hope this experience can also help other members of the community.

Marie

[MojoM]

[Best solution]

Hi, there,

Thank you for your help. It helped me find a solution and I want to share it with the community.

I learned something essential for every laptop or desktop:

- Go to the manufacturer's website and look for the "Care and Maintenance Guide" or its equivalent.

- Consult the "Authorized Service Provider Disassembly and Parts Replacement Procedures" section or its equivalent.

- Look for the spare part number and use this information to find a retailer specializing in computer equipment. These sites will ask you for this number to find the corresponding item.

In my case, I was looking for a battery for my HP LAPTOP 15 DW2025CL laptop, and the spare part number was L11119-855.

I searched for my laptop model on the HP website

Select the "How to" tab in the left-hand vertical menu > select the "Power supply" section > select the "Lithium-ion batteries" item at the bottom of the page click on the "Contact us" button

Go to HP support

Create a user account

Click on "add a new product" > Enter the serial number* (found on the back of your laptop) or hold down the Fn + Esc buttons at the same time > Enter the product number

A new page appears, offering different solutions. Select "View details" > Click on "View contact options".

You are offered different connection types, I chose "WhatsApp".

An agent pointed me to this site "HP Parts Store "** to buy an original, new battery directly from them or from their authorized resellers.

I hope this experience can also help other members of the community.

Marie

[Raj_05]

Hi @MojoM1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support