HP LAPTOP 17-BY1061ST cracked case

moonpearl · ‎09-26-2023

Hello,

I have had a 17.3" HP LAPTOP (17-BY1061ST) for 3.5 years now. Unfortunately, it has the same poorly designed HP laptop hinge issue that is well known (Google "HP laptop hinge problem" for tons of links from consumers posting about this) for many years now. The hinge and case first broke after 3 months of moderate use in June 2020. I chatted online with an HP Support agent and was able to ship my laptop out to be repaired. The broken case and hinges were fixed and the laptop was shipped back to me. A few weeks ago, upon opening up the laptop, the case and hinge cracked and a few little black plastic pieces fell out. I am out of warranty but this laptop, as it is designed, is defective. I tried to re-contact HP support online to inquire about repairing this laptop but because it is out of warranty, it only allows me to post a message on this board. This is absolutely ridiculous that just opening this HP laptop can cause it to crack / break because the case and hinges are so horribly designed. It is also terrible to not allow customers to contact support via chat at least. Please contact me so that this laptop can be repaired.

Thank you.

erico · ‎09-26-2023

I have asked the on-duty Moderator for assistance for you.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

moonpearl · ‎09-30-2023

Hi Erico, thank you for contacting the Moderator about my laptop issue. What is the status? I have not heard from the moderator. My laptop hinge / case is continuing to fall apart. Whenever I needed to close the laptop recently, I had been using one hand to squeeze the case to keep it together while closing the top lid with my other hand. Now that doesn't work. The hinge and case are really splitting apart. I really need assistance on this. Thank you.

erico · ‎10-01-2023

I can ping a Moderator again.

Done!

Unfortunately today is Sunday, so an answer or reply today is unlikely.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

moonpearl · ‎10-01-2023

Thank you, Erico.

sandytechy20 · ‎10-02-2023

@moonpearl

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

erico · ‎10-02-2023

@moonpearl

You're welcome!

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

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