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‎10-07-2021 01:33 PM

HP Recommended
Product: HP Laptop 14-dq0xxx
Operating System: Microsoft Windows 10 (64-bit)

Greetings,

I recently aspired to change my RAM from the stock 4GB to 8GB as its my understanding that is the biggest RAM the model will handle? I purchased  820570-005 - HP Compatible 8GB PC4-17000 DDR4-2133MHz 2Rx8 1.2v Non-ECC SODIMM from NEWEGG. However, when I installed this & attempt to power up the device nothing happens. No noise, just a black screen. It is getting power as I have check this with a meter. I read that taking out the battery and doing a "hard reset" can fix possible static interference? Though when I install the stock RAM everything works fine. In fact I am using the computer right now. "Any help here would be hot"

 

In gratitude,

PP

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2021 03:20 PM

HP Recommended

@PeyotePiper 

 

What is your HP Laptop 14-dq0xxx  ? Part # for RAM on your machine is 937236-855 (8GB), not 820570-005.

 

Regards.

BH
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2 REPLIES 2

‎10-07-2021 03:20 PM

HP Recommended

@PeyotePiper 

 

What is your HP Laptop 14-dq0xxx  ? Part # for RAM on your machine is 937236-855 (8GB), not 820570-005.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎10-07-2021 03:49 PM - edited ‎10-07-2021 03:50 PM

HP Recommended

That is the device title in the about settings..thought it might be relevant. I got the part number from another post here that said the latter part number was the correct one but I'll give this new part number a whirl. 

 

Thank you.

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