HP Laptop - 14z-fq000 IDS Will not turn on or charge

[Litebrite201]

I have only had this notebook for a little over a year with no issues. Now it will no turn on or charge. It appears completely dead. I have tried multiple outlets and different charging adapters either no luck. Please help! Whet is wrong with my device & how do I get it repaired out of warranty without being ripped off

[Max3Aj]

@Litebrite201, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand how frustrating it can be when your HP 14z-fq000 won’t power on or charge, especially after working fine for over a year. Let’s walk through some steps to help diagnose and potentially resolve the issue.

Perform a Hard Reset (Discharge Static)

This helps rule out static electricity or minor firmware glitches:

• Unplug the charger from the laptop.
• If the battery is removable, take it out.
• Press and hold the power button for 15–20 seconds.
• Reconnect the charger only (leave the battery out if removable) and try turning it on.
• If the battery is non-removable (which it typically is on this model), simply skip step 2.

Check the Power Adapter and Port

• Try a known working HP-compatible charger and wall outlet.
• Ensure the charging port is not damaged or loose.
• Check if any LED near the charging port lights up when plugged in.
• No light = power may not be reaching the motherboard.
• Orange/White light = power is detected; the problem may lie deeper.

 Try a Power Reset with Key Combo

• Connect the power adapter.
• Press and hold Windows + B (or Windows + V) and then press the Power button for 3–5 seconds.
• If the BIOS recovery screen appears, follow the on-screen steps.

If none of the above steps work, we suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support