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‎10-21-2018 11:14 PM - last edited on ‎10-22-2018 07:19 AM by Retired

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Laptop 15-bs0xx

Serial No: [edited]

Product No:1WP50UA#ABA

 

Every time I unplug the charger from the battery, my computer shuts off immediately even thought the battery indicator is showing that the battery is at 100%

 

I followed  the solution to correct the problem located in the thread HERE.; however it did not work. I didn't receive any error messages. It simply didn't work. 

 

Any help would be greatly appreciated. I must travel at the end of the week and I need my laptop and currently it's useless to me if I have to keep it plugged in all the time.

 

Thank you.

1 REPLY 1

‎10-22-2018 10:45 AM

HP Recommended

Update

 

I kept searching the forums for an answer and found THIS

 

Before I could swap the power cord, as I was reseating the battery for the dozenth time, I got a better light and notice a bent pin.

 

I carefully straightened everything out. Reseated the battery and voila... my laptop is functioning normal again.

 

I hope this info helps someone in the future....

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