• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎10-22-2026 01:34 PM

HP Recommended
Operating System: Microsoft Windows 11

I have 5 Model 15-ef2729wm laptops. 

 

4 of them all have developed the same issue within months of each other. 

 

The screen begins to flicker in and out on and off or distorts the desktop  with horizontal lines in and out rapidly. 

 

When I opened them I discovered that the video cable that goes from the center of the motherboard and snakes around to the hinge shows signs of being impinged. 

removing the cable from under hinge worked for a couple of months, but now the problem is back. 

 

If it were 1 laptop I would blame it on use and user. But 4 failures seems more to me a design issue. 

 

Does anyone know if there is a fix for this issue?  

 

Thank you. 

 

 

 

 

 

 

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->