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09-05-2024 07:40 PM
From the manual (document pdf_7525191_en-US-1) your machine does NOT have Thunderbolt port NOR USB-C port which support Alt mode and/or USB Power delivery therefore it is NOT compatible with the HP USB-C G5 dock.
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09-11-2024 04:36 PM
Dear Support Team,
I understand that my laptop does not have Thunderbolt or USB-C ports with Alt Mode or Power Delivery, and as such, it is not compatible with the HP USB-C G5 dock. Could you recommend alternative solutions for connecting multiple external monitors to my laptop? Specifically, I am looking for docking stations or adapters that are compatible with USB-A or other ports available on my laptop.
Additionally, could you provide any guidance on potential performance limitations and best practices for setting up a multi-monitor configuration given my laptop’s current ports?
Thank you for your assistance.