HP Laptop 17-bs1xx stürzt ab

[Anonymous]

Hello,
can someone from the community help me? My HP laptop erratically exits by shutting down and rebooting.
No message, black screen, new boot, occasionally it switches itself off. Approx. > 6 crashes after 
starting up, after 10 minutes or something longer. Use as private and as Citrix VPN home office.
Tried various:
Fan grille extracted from the outside, computer has no hot housing parts even after> 4 hours
The original battery is still in use, working with or without a battery is not relevant
Regular updates of Windows 10 Home are carried out and are reported as O.k. reported
Office 365 in use
Zone Alarm Extreme Security in use as a firewall
Google Chrome as a browser
current driver updates carried out
HP software during booting diagnostic tool shows no errors, (battery, disk, ... o.k.)
Updated the currently offered bios update
The computer used to boot a little faster, it seems slower to me
Perhaps you have a suggested solution for me to eliminate this evil?
Thank you.
Kind regards, pa

[MarcusC]

Hey Pa 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

[Anonymous]

Hey Marcus,

kann kein english, Habe mit Google Übersetzer den Text übersetzen lassen. Thanks for the info.