cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
85
Flag Post

HP Laptop 17-by0xxx case cracking near hinge. Charging adapter dificult to connect now.

HP Recommended
HP Laptop
Microsoft Windows 10 (64-bit)

Hello,

My Laptop is about two years old and the casing is starting to separate and crack near the left hinge. It is now vary difficult to connect the charging cord connector.

This laptop has only had light usage and has never been dropped or been misused.

It seems there are others in the community that are having the same problem and that this may be a design issue.

It seems this will continue to get worse and cause the Laptop to fail. I am especially worried since this is right were the charging adapter is and may be safety issue if there is an electrical fault.

Can you offer a solution?

 

1 REPLY 1
Highlighted
Level 1
15 6 0 0
Message 2 of 2
Flag Post
HP Recommended

It is most common problem for laptops that produced after 2013~2015 years in all brand as I know.


before 2013~2015 years, most of laptops had magnesium roll cage inside, and hinge was fixed in magnesium roll cage.

magnesium roll cage is very hard, and it is metal.


but, hinge of currently released most of laptops fixed in plastic frame directly. As you know, even with engineering plastics, the limits of durability are clear. So, if user do frequently fastly, strongly open and close laptop , this phenomenon can be apear after 1 or 2 years after buy. In the case of laptop that made with aluminum exterior(include metal exterior + plastic interior such as probook series), the aluminum exterior reinforces the plastic from hinge burden. or hinge be fixed in aluminum frame, so this kind of problem might be appear less than full plastic laptop in my opinion.


unfortunenly, if service period of your laptop has done already.. there is no way to solve it easily except buy new one.

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation