HP Laptop Battery Burned/Melted

[headinstars888]

I bought my laptop direct from HP in 2020, and this week the battery spontaneously melted.  The device had been turned off and unplugged, and it burned the couch it rested upon as well as surrounding materials (ex: books).  The computer is ruined, and destroyed parts of my home as well.  I would like to discuss HP replacement and repair options, including recall status since this is clearly correlated to ongoing HP battery issues.  

[Sneha_01]

Hi @headinstars888 ,

Welcome to the HP support community.

I am sorry for the inconvenience caused to you. I will surely help you with this.

 I request you to share the details in a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Please share the details below:

• Name:
• Email address:
• Phone:
• Serial number :
• product number:
• Shipping address:

Note: Do not share any of your personal information such as serial, phone number, email ID, etc. On this platform, Please share the details in a private message.

Rachel571 

HP Support

[Sneha_01]

Hi @headinstars888,

Thank you for your response, We will check for the repair or replacement options, but we need to escalate the case.

I request you to share the details to create a complaint.

Please share the details below:

• Name:
• Email address:
• Phone:
• Serial number :
• product number:
• Shipping address:

Note: Do not share any of your personal information such as serial, phone number, email ID, etc. On this platform, Please share the details in a private message.

Rachel571 

HP Support

[headinstars888]

Hi Rachel, I submitted a private message to you yesterday, and also added the specific details to the thread just moments ago. Thanks!