HP Laptop Battery Exploded and Caught Fire

[dotori_]

My laptop suddenly exploded and caught fire while it was charging causing it to scorch the table it was on, the nearby chair, it melted the carpet underneath the table, and sprayed black ash all the way to the wall behind it. I lost school materials that were downloaded to the computer along with personal files. Because I'm currently a student, I also had to rush to purchase a new computer in order to finish the semester.

I'm hoping to get some support from HP in terms of seeking compensation for damages. It didn't seem as though this battery was on the list of recalls, but it was obviously no longer safe. If I had been sitting at my computer just one minute longer, I would have been burnt as well.

[VikramTheGreat]

Hi @dotori_,

Welcome to the HP Support Community.
 

Thank you for bringing this to our attention, and we're very sorry to see what happened to your notebook and the resulting property damage shown in the photos.
 

We're relieved that your post does not mention any personal injury. Based on your description, this is a matter we would like to have reviewed as a priority by the appropriate support team.
 

To help us understand the situation better, could you please confirm:

• How old was the notebook when the incident occurred?
• Was the AC adapter/charger plugged into the notebook at the time of the incident?
• Were you using the original HP charger that came with the notebook?

For privacy and security reasons, please do not post personal information publicly on the Community. Instead, please send the following details through a private message so we can document the event and help direct it to the appropriate team for review:
 

Case Number:
Name:
Address:
Country:
Phone:
Email:
Product: HP Notebook 14-dq1035cl
Product Number:
Serial Number:

Issue: (Please include a brief description of the incident, date of occurrence, and the damage observed.)

If available, please also include:

• Additional photos of the notebook, charger, and power cord.
• Photos showing the surrounding damage.
• Proof of purchase for the notebook.

Once we receive the above information privately, we'll do our best to ensure the details are reviewed and escalated appropriately.

Take care and have an amazing day!