HP Laptop Battery Exploded

[Victory15]

I plugged in my computer last night to charge it to do some school work and after a little while, it sounded and looked like a firecracker went off. The battery completely burnt up, it burnt a hole into my apartment's desk, it get soot, smoke, and fumes all over the room as well as pieces of plastic from the keyboard flying off. It still smells bad after airing it out all night and this morning. It is a slightly older laptop, but it was working fine before and even if it was older, I do not think it should have exploded and caught fire like it did.

[Hawks_Eye]

Hi @Victory15 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how concerning this incident must have been. A battery fire or explosion is a serious safety matter, and it should not occur under normal circumstances. Thank you for sharing the details clearly.
 

To proceed, I need few information so that your case can be escalated to the appropriate team for review and support. 

Please share the details in the private message for further assistance.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.