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‎08-15-2021 01:14 PM

HP Recommended
Product: HP Envy Laptop -054P2AVS
Operating System: Microsoft Windows 10 (64-bit)

When I unplug my laptop, it immediately dies and then takes about ten minutes to restore all of the display, starting with a black screen that indicates the battery is drained. If I need a new battery, what is the best way to get that done? Do I take the laptop to a local computer repair shop--that usually takes two weeks before I get the laptop back. Or is there a quicker way to get the battery checked out and replaced if necessary?  Here are the details for my laptop:  Thanks for your suggestions. 

 

Device name LAPTOP-0S4P2AVS
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 7226381B-ECDA-4F53-8EA8-D742806A6436
Product ID 00326-10000-00000-AA724
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Edition Windows 10 Home
Version 21H1
Installed on ‎2/‎20/‎2021
OS build 19043.1110
Experience Windows Feature Experience Pack 120.2212.3530.0


Product ID 00326-10000-00000-AA724
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Category:
1 REPLY 1

‎08-15-2021 04:12 PM

HP Recommended

None of the numbers you have given is the model or product number for the laptop which we need to identify the right battery. 

 

Look at this page and it tells how to find the model number. With that we can help you find a battery and installation instructions. 

 

https://www.hp.com/us-en/shop/tech-takes/how-to-find-hp-laptop-model-number

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