HP Laptop Battery Swollen, Needs Repairs

[PranavRC]

My laptop battery is swollen and I need it repaired. It's out of warranty, but I'm willing to pay. However, the virtual agent only directs me to here. I'm not sure what to do.

[Dragon-Fur]

@PranavRC 

Even assuming you can get HP Support to accept an Out-of-Warranty repair case,

You have to remove the battery - you cannot send the computer through the mail in this condition.

You should also remove the battery to protect the rest of the components inside the computer.

The battery will fail, likely sooner rather than later.

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

The practical "first steps" after not closing the computer:

What to do Today and every day that you continue to use the computer?

Do keep all your data (files and folders) backed up to other than on the computer itself.  Current backups are essential to protect your data.  If the computer suddenly becomes unusable, it will be too late to backtrack.

What to do?  How to do it?

After you remove the battery, you are half way to having fixed the whole thing yourself.

Open

 Maintenance and Service Guide

Part number and Replacement Procedure Pages 30 (cover) and 31 (battery)

Description                                                              Spare part number

6-cell, 84-WHr, 3.7-Ahr, Li-ion battery                  928372-855

Good Reference

HP Collection of “how-to” videos

HP Video Gallery

• Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

-----------------------------------------------------------------------------------

Find / Check for parts at PartSurfer / HP Parts Store

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

If you still want to do so, you can submit a case to HP for repair.

Assuming HP accepts the request, the repair will take somewhere between ten days and more than two weeks.

HP Technical Support – Contact Information

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

Many roads lead to HP Support.

Settings > System > About > (Support) Online support > Contact an HP Agent

OR

Open website  HP World-Wide Support

 Select your region and follow the prompts

OR

Regional Links

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

OR

Option - HP Support is on Facebook!

HP on Facebook

READ – Be Informed – Be Aware

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

HP Support does not publicly post contact numbers.  Please submit your case online

• Provide required Information > Explain the problem > Submit the case
• After the case is submitted, Contact information for your area will be displayed on your screen
• Reminder:  Wait times can be long – HP Response centers are very busy.

• Use Device Serial Number to submit the case (do not post private information on the Community).
• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
• HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
• HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre 15-ch000 x360 Convertible PC

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

[gojira35]

I also have the same problem. 3 others too here in the HP forums got the same issue. 

There is something wrong with this battery 928372 855 and HP must replace it

[Jay_G24]

Hi @gojira35

I’d recommend you to contact HP Phone Support in your region for further assistance.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

and, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[gojira35]

Thanks for answering.

It is already out of warranty. Bought is Nov 2018. It is still quite new. Barely 2 years old

It is hard to contact HP philippines. The service centers here are a rip off. They are charging 300usd for a questionable battery, who knows it might get swollen again. Do you have an upgraded model? They are also charging 30 usd just to open the loose thread cover

I feel helpless.

[Jay_G24]

I have responded to your other post @gojira35