HP Laptop Bottom Cover Bulging - Battery Issues

[GreenBalloon]

Hi,

For about 2-3 months, my laptop's bottom cover has been bulging leaving a sizeable gap. At first there seemed to be no noticeable issues in performance, but recently my laptop has alerted me that my battery life is very poor. The alert has appeared similarly during a time where my laptop charger occasionally would not work. Upon looking for solutions, I ran the HP PC Hardware Diagnostics test for my battery life where the test reports that the battery is very weak . I am now worried that potentially my battery is resulting in the observed bulging (noting similar cases online), but am unable to confirm since I don't have the relevant tools to open bottom cover. I haven't had this laptop for terribly long (~2 years) and am surprised that such an issue has arose this quickly. This makes me believe that this is potentially a faulty battery design or defect. Laptop model is HP ENVY - 13-ad027tx. Assistance would be appreciated.

Thanks

[KrazyToad]

@GreenBalloon

Welcome to HP Community

I have gone through your Post and would like to help

Since this is a Hardware issue please contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.