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‎10-27-2026 01:28 AM

HP Recommended
Product: HP Laptop 15-dw1xxx

Hello,

My HP laptop camera has not worked since I bought the laptop. The built-in microphone is also not working.

Please help me check whether this is a driver, Windows, or hardware problem.

Thank you

Category:
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1 REPLY 1

‎10-27-2026 02:03 AM

HP Recommended

Hi, @Ema32, Welcome to the HP Support.

 

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

 

Here are the links which will help to resolve the issue: 

 

How to restore an HP webcam in Windows 11 Device Manager | HP Support

 

https://support.hp.com/us-en/document/ish_3960099-3335046-16

https://support.hp.com/us-en/document/ish_3940431-3679358-16

 

How to troubleshoot the microphone on your HP Notebook in Windows 11 | HP Support

 

Fix Microphone Problems in Windows 10 | HP Computers | HP Support

 

Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

RITA_R2

HP Support 

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