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‎04-05-2021 07:49 PM

HP Recommended
Product: HP Pavilion x360 Convertible 14m
Operating System: Microsoft Windows 10 (64-bit)

Accidentally mixed up my pavilion laptop charger with my stream laptop charger. They both are 45W and have the same plug-ins. I recently bought the pavilion but when I was using the ‘new pavilion charger’ it gave me a notification ‘incompatible power source detected’. So now I’m confused on which chargers which. Is there anything I can do to verify the right charger to the right laptop??

1 REPLY 1

‎04-06-2021 10:27 AM

HP Recommended

@Dominique_v26 

The HP charger should have model number printed on the side of it.

 

If you use this link and enter your laptop information, it will provide a parts list and in that list, you can see the charger model number:  https://partsurfer.hp.com/Search.aspx



I am a volunteer and I do not work for, nor represent, HP
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