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‎06-24-2019 05:24 PM

HP Recommended
Product: HP Compaq G42-478TX
Operating System: Microsoft Windows 10 (64-bit)

So I ordered a RAM 2 stick to 8 GB memory kit... Then I open the case and find it only has one memory slot... And if that isn't weird enough... my task master shows 1 of 2 slots being used??? for a total of 2 gb of working ram... Anyone have a clue of how to figure this out?

2 REPLIES 2

‎06-24-2019 05:40 PM

HP Recommended

@RolyRhodes 

 

Your machine has 3GB (2GB + 1GB) of RAM pre-installed. Its specs

 

      https://support.hp.com/au-en/document/c02717949

 

It supports 8GB of RAM max. It is an old style machine therefore it should have 2 slots, one on the top of other OR it can have the second slot under the keyboard. (very rare).

 

Regards.

BH
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‎06-27-2019 04:59 PM

HP Recommended

I actually had the wrong model number listed... It is a HP Notebook 15-f222wm... And it currently has 4GB installed from the factory on one ram stick. Therefore, I think it's safe to say that the single slot 8GB ram stick will work in the same slot. Also, this notebook does not have a second memory slot... I looked behind the keyboard. Nothing there. Thanks for the info. I am currently waiting for the 8 GB stick to arrive  by mail. Hopefully this will settle the problem... Roly

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