HP Laptop HDD failure

[SRS11]

Hello,

        I have a model: W2M75UA HP Notebook 15-ay011nr that I purchased in the US, but use in India since I moved back after purchasing it.  The warranty has long since expired.  My HDD seems to have crashed, and it fails the disk drive test when turned on (Failure ID: MBQC6M-89WAMV-XD7X7G-60AS03). 

        HP India's customer service team says that they can't fix it because they lack the parts in-country.  Are there other 1TB HDDs that I could buy from a re-seller that I could take to the HP Authorised Svc Ctr and have them replace it for me?

SRS

[Paul_Tikkanen · Accepted solution]

Hi:

You may want to try replacing the drive yourself and save money.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

HP Notebook PC (Intel) * Models: 15-ay000 – 15-ay099 * Models: 15-ay100 – 15-ay199HP 250 G5 Notebook...

If you can live with 500 GB of storage, I recommend you replace the 1 TB 2.5" mechanical hard drive with a better performing 2.5" solid state drive.

This one seems to provide the best performance for the price in India...

Amazon.in: Buy Crucial MX500 500GB 2.5-inch SSD Online at Low Prices in India | Crucial Reviews & Ra...

After you replace the drive, using another Windows PC running W7 64 bit or newer, make a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

[SRS11]

Thanks very much. I was able to buy an HDD on Amazon.in, get it installed and recover using the HP recovery tool.  It took a day or so to do the whole thing, but worked out fine. 

[Paul_Tikkanen]

You're very welcome.