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‎06-02-2025 11:44 PM

HP Recommended

I just bought the HP 17.3" Touchscreen Laptop, Intel Core i3, 16GB RAM, 128GB eMMC + 1TB SSD, Windows 11 H, Silver. I have two new HP monitors, and I ordered the HP USB-C Dock G5 to try and connect them. My computer did not recognize this device when I plugged it in. I tried every troubleshooting solution from HP and google. I finally sent this back and ordered HP USB C G2 docking station. HP support via live chat is acting like this laptop does not work at all with a docking station, no matter the model. Can this be right? My laptop has a Superspeed USB Type-C port. How can this not be compatible? Any workarounds if this really is the case? Should I order a USB-C to USB converter and plug it into my computer that way? I'd really rather not have to get a different laptop just to be compatible with these screens and docking station. Thanks.

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1 REPLY 1

‎06-03-2025 02:44 AM

HP Recommended

@uchimaru8 

 

What is your HP 17.3" Touchscreen Laptop machine ?  Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Regards.

BH
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