HP Laptop Notebook - 14 Exploded!

[Newbie32]

My laptop exploded all of a sudden, I was not even using it. It went up in smokes and I think it was the battery that exploded. My whole house was filled with smoke (it still smells), luckily I was nearby so I was able to alert everyone. But if I was using it, I would have definitely been injured. Since I threw it on the floor when I noticed the smokes, my carpet ended up burnt. 

My laptop is not on the recall list so I did not expect this to happen. All my data is lost which was very important for my work. 

I was wondering who I could contact about this issue, since I think people should be aware of the hazard.

Thank You! 

(I have attached a picture of my computer condition now)

[praveenbv]

Hi@Newbie32,

Welcome to the HP Support Community!

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

To assist you better, do you have a previous case number or were you in contact with the escalations team?

I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

Keep me posted.