HP Laptop Pavilion 15 stop charging at 60%

[Po3try]

Hello, I have been dealing with the following problem for the past 2 weeks. Attempting to solve this problem I have tried probably all the ''solutions'' proposed, without success.

Problem:

As described in the title, my battery % stops charging at 60%, then it will charge back to 61% to stop again in this cycle.

In doing so, my computer becomes completely useless as the performance dramatically decreases once the battery stops charging.

The problem stepped-in after 2 weeks of use. It was working fine before that.

Solutions I tried, multiple times:

1. Uninstalling the battery hardware in ''device manager'' and then rebooting

2. Emptying completely the battery to 0% with help of memory extensive check in loop (while in the boot-up menu before windows start-up, using escape key to access). 
Then, removing and unpluging the battery from the laptop, draining any residue with the power button kept pressed for 45 seconds.
Re-charging the computer whilst off completely (I as well did this while on). Re-running a battery check.

3. Checking with HP hardware diagnostics - components test - battery.

4. Troubleshooting battery trough control pannel.

I as well did those steps together, nothing works. Can someone please provide me with an answer that is not generic like those.

By the way, my laptop is 4 weeks brand new.

Will I need a battery replacement..? And if so, does HP community have a link for me to purchase one, to give another chance to this pc.

Cheers. Thanks for your time.

[KrazyToad]

Welcome to HP Community

I have gone through your Post and would like to help

Please update the BIOS from this Link: https://support.hp.com/za-en/drivers and then run the Battery Test from F2 diagnostic again

If the issue persists please contact HP Support for replacement Battery since the product is only 4 weeks old

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Po3try]

Thanks for the reply.

Unfortunately I haven't been able to fix the issue with those solutions either.

I will order a new battery and hope it will work out.

Cheers

[Riddle_Decipher]

@Po3try Alright, please do and keep us posted with the results,

Good luck, ahead.