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‎12-31-2021 04:25 AM - edited ‎12-31-2021 04:28 AM

HP Recommended
Product: HP Pavilion x360 Laptop 15-bk100na Product Model: X9W78EA
Operating System: Microsoft Windows 10 (64-bit)

I am trying to purchase a new replacement DC Jack Port for a HP Pavilion x360 Laptop - 15-bk100na Product Number: X9W78EA (Purchased new in 2017).
I have contacted HP Support however as the laptop is out of support they are apparently unable to offer any information as to where I can buy the part.
I have performed the usual searches but have been unable to locate anything that appears to be an OEM part and have little prior experience of such.

Are there any reputable online suppliers known for such parts please?

I am located in the Midlands/ UK.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-01-2022 10:59 AM - edited ‎01-01-2022 11:05 AM

HP Recommended

In this particular case HP happens to still have some in stock:

 

https://parts.hp.com/hppartsIGSO/Search_Results.aspx?mscssid=7B30C9836D3644A793CD3D4EB0EC6123&Search...

 

That is the USA Store. UK Store on backorder:

 

https://parts.hp.com/hppartsIGSO/Search_Results.aspx?mscssid=7B30C9836D3644A793CD3D4EB0EC6123&Search...

 

You can try chatting with the UK Store and see if they have an HP Partner type store you can check but most of those kind of shops are also selling on eBay. No reason to think the parts being sold on eBay are not genuine, although it is hard to know in advance and rarely makes any real difference. 

View solution in original post

2 people found this reply helpful
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3 REPLIES 3

‎12-31-2021 12:10 PM

HP Recommended

(4) Power connector cable 807522-001

 

See p. 58 of the Service Manual here:

 

Manual 

 

https://www.ebay.co.uk/itm/274649477592?_trkparms=ispr%3D1&hash=item3ff26271d8:g:tdwAAOSwkithUeC2&am...

 

Post back with any more questions and please accept as solution if this is the info you needed. 

 

 

1 person found this reply helpful
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‎01-01-2022 08:40 AM

HP Recommended

I appreciate your help with this.
I had come across Ebay sellers of what appeared to be a suitable replacement.
I'm surprised there isn't also an HP recognised company that offers official HP replacement parts.
Would anyone happen to know of such please?

Was this reply helpful? Yes No

‎01-01-2022 10:59 AM - edited ‎01-01-2022 11:05 AM

HP Recommended

In this particular case HP happens to still have some in stock:

 

https://parts.hp.com/hppartsIGSO/Search_Results.aspx?mscssid=7B30C9836D3644A793CD3D4EB0EC6123&Search...

 

That is the USA Store. UK Store on backorder:

 

https://parts.hp.com/hppartsIGSO/Search_Results.aspx?mscssid=7B30C9836D3644A793CD3D4EB0EC6123&Search...

 

You can try chatting with the UK Store and see if they have an HP Partner type store you can check but most of those kind of shops are also selling on eBay. No reason to think the parts being sold on eBay are not genuine, although it is hard to know in advance and rarely makes any real difference. 

2 people found this reply helpful
Was this reply helpful? Yes No
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