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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
Hi everyone,
My HP laptop crashed twice yesterday with the two following .dump files.
https://drive.google.com/file/d/1_pUyDEO3hF_5Zre1Y2mLO4yyxq2sBLJN/view?usp=sharing
https://drive.google.com/file/d/1VseXiiV8d65HX5kYX-KURHalNBOaZI3R/view?usp=sharing
My suspect is that it was due to Graphic Card drivers.
I asked for help in the Microsoft Community, this is the thread link Crash Windows 10 - Microsoft Community.
In addition some days ago the screen went black for a couple of seconds for no clear reason.
By analyzing events I found a crash of the application igfxEMN.exe which is related to Graphic Card.
Furthermore in those days the system seemed to become very unstable with problems regarding Malwarebytes (I uninstalled it but the system crashed anyway) LockApp.exe.
Microsoft Community told me to update drivers using the computer manufactures' site or Windows Update.
Windows Update says there are no available updates
HP support assistant does not seem to detect a compatible driver for my Graphic Card (you can find it at the bottom of this post).
Here is the available drivers that I get for my device:
I searched for the drivers on Intel site and I apparently found compatible drivers with my graphic card:
Microsoft advised me against installing drivers from places different from HP and told me to do a factory reset and re installing everything with Windows Update
What should I do?
Here are my system informations:
OS: Windows 10 Home 64 bit,
OS version 10.0.19043, Build 19043
Graphic Card: Intel(R) Iris(R) Plus Graphics
Processor: Intel core i7 1065G7, 1.30 GHz
Bios Version: Insyde F.15 03/09/2021
HP Recommended
You can safely install the drivers from HP see the hyperlink below.
Your notebook does not have discrete video graphics. Notebooks don't have video cards.
The video graphics solution is provided by the Intel processor chip. Install the latest Intel Ice Lake video driver and the updated chipset driver.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
Try the type that I suggested.
The Ice Lake name refers to the processor that you have and is what should be used.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
No worries.
Try the other driver.
You can try the newer driver from Intel as well. That will not cause any damage.
Attempting the installation won't hurt anything as an incorrect driver simply will not install.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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