HP Laptop battery keeps dying quickly

[DeeD1]

Hi, i bought a HP Pavilion a few years ago and i have had the same issues - firstly the charger doesn't charge 100% and it gets to 78% roughly and stops charging. Then the battery drains within a hour from 78% to 0% . I dont think this is an issue with the recall - but i am checking now. I am not able to get a replacement battery from HP.  Any ideas what else i can do - aside from walking around with my charger to use the laptop?

[The_Fossette]

@DeeD1

I reviewed your post and I understand that the battery is not getting charged completely and you are getting 1-hour battery time.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106009.exe

If you continue facing the issue, then follow the steps in the below article and run a test on the battery.

https://support.hp.com/in-en/document/c04700771

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[DeeD1]

Hi Fossette,

Thanks for coming back to me, i have tried both of these options as they have also been recommended by another HP person and no luck. I ran the BIOS and the battery test has deemed to be not faulty, 

[DeeD1]

Therefore the battery issue prevails 😞

[The_Fossette]

@DeeD1

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!