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HP Laptop charging light white but laptop not fully charged

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Pavilion 15 bc406tx
Microsoft Windows 10 (64-bit)

Hello, I have HP Pavilion 15 bc406tx gaming laptop. The problem with my laptop is that while charging, when the laptop charging indicator light turns white from amber, the laptop does not get 100% charged. After this, when I take the charger pin out from the charging port and plug it back in, the white light turns amber and after sometime when the light turns white again the laptop shows 100% charge. Strangely, I face this issue only when the laptop is shut down or in sleep mode. When I am charging my laptop while using it, I do not face this issue.

Steps I have already tried:

  1.  Calibrating the battery
  2. Checking battery health in HP Support Assistant software(initially it asked me to calibrate the battery, after calibrating the  battery status shows ok)
  3. Clearing temporary files
  4. Uninstalling Microsoft battery driver
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Welcome to HP Community


I have gone through your Post and would like to help


Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps


Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart


Next update the BIOS from this Link:


If the issue persists run a Battery Test from F2 Diagnostic to confirm the Hardware Functionality


- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery


Let me know how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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