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‎11-29-2024 08:17 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV)
Operating System: Microsoft Windows 11

Hello everyone,

Could someone please confirm if my HP 15.6-inch Laptop PC 15-e2000 (2J4W0AV) is compatible with the HP USB-C Dock G5? I attempted to configure the docking station with my laptop, but the system does not detect the external monitor. I searched through the HP USB-C Dock G5 user manual but couldn't determine if my laptop model is supported.

Any guidance or clarification would be greatly appreciated!

Thank you in advance.

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‎11-29-2024 08:56 AM - edited ‎11-29-2024 08:56 AM

HP Recommended

Hi @Zakirh 

 

 not connect because the USB-C port on the laptop is not DisplayPort compatible, it is for data only.

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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3 REPLIES 3

‎11-29-2024 08:56 AM - edited ‎11-29-2024 08:56 AM

HP Recommended

Hi @Zakirh 

 

 not connect because the USB-C port on the laptop is not DisplayPort compatible, it is for data only.

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
​
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‎11-29-2024 09:10 AM

HP Recommended

@https://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/3509830

Thanks

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‎11-29-2024 09:12 AM

HP Recommended

You're welcome, happy to help

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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