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‎03-06-2021 02:01 PM

HP Recommended
Product: HP Laptop 17-by 3xxx
Operating System: Microsoft Windows 10 (64-bit)

My husband purchased my HP laptop in August of 2020. When I went to open it today, the frame in the back of the keyboard came open. It's never been dropped or ever handled harshly. Has anyone else experienced this issue? If so, how were you able to fix it?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2021 05:30 AM

HP Recommended

@PJohn2021

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,  
Apologize for inconvenience caused, this sounds like hardware related issue with the laptop assembly  and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in
order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-07-2021 05:30 AM

HP Recommended

@PJohn2021

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,  
Apologize for inconvenience caused, this sounds like hardware related issue with the laptop assembly  and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in
order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎03-19-2021 06:10 PM

HP Recommended

I'm so sorry for the delayed response. The day I sent that post, I immediately reached out to HP support. My laptop is on its way to being repaired. Thanks. My other question is the representative I spoke with asked if I would be interested in a loaner device. I said yes. How do I go about receiving a loaner device?

 

1 person found this reply helpful
Was this reply helpful? Yes No
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